Following a 50% decline in sales and subsequent change in Manager, my job at the Fountain Bar was to reverse this trend and stabilise the business in preparation for its refurbishment. IPM have been central to our successes in making the above happen. They have provided a conscientious professionalism, a devotion to high standards of service and delivery and an adaptable and appropriate strategy towards my customers. This-along with other measures- has resulted in a significant increase in sales on Friday and Saturday evenings- and has thus contributed to much improved recent sales and profit performance. IPM are led effectively- and have therefore quickly established an effective commercial relationship with my team and I. They communicate effectively, display an open and honest approach and care passionately about ensuring that the services they offer are first rate. In 15 years in the hotel and pub sector, IPM are without doubt the most comprehensive and diligent providers of such services that I have employed. I would have no qualms on the above basis of highly commending and indeed recommending IPM’s services- and wish the company every success at the Fountain Bar and indeed in the Indusry, in the future. Andrew Palfreyman, General Manager